HSBCnet Mobile Authorisation

Generate a HSBCnet security code using your mobile device

We’ve introduced a new feature that will allow you to use your mobile device to generate your HSBCnet security code when logging on to HSBCnet.

The new mobile authentication is a convenient way for you to access HSBCnet services, whether you’re at your desk or on the go.

What’s changing?

With mobile authentication, you can use your mobile device to log on and access HSBCnet services, instead of using your physical Security Device.

Set up mobile authentication in 2 simple steps:

  1. Your System Administrator will need to enable your mobile device in HSBCnet’s User Management service.
  2. Once enabled, you can activate your mobile device in the HSBCnet Mobile app.*

Learn how to set up mobile authentication >

Important note: whether you log on using your Security Device or mobile device, you may still be required to use your Security Device for some functions in HSBCnet that don’t currently support mobile authentication.

What’s next?

We’ll be introducing further enhancements throughout 2020 to offer more opportunities for you to use your mobile device instead of your Security Device.

Please contact your HSBC customer support team to check when this services will be available for your HSBCnet profile.

Find out more

To find out more about using the Mobile authentication, please refer to the following video guide:

1. How to log on to HSBCnet using my mobile device

 

2. Enable mobile device authentication for HSBCnet with a security device

 

3. Mobile device authentication for HSBCnet without a security device

 

* If you don’t have the HSBCnet Mobile app on your device, you can download it from the Apple App Store or Google PlayTM.
App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.


Frequently Asked Questions: HSBCnet mobile device authentication

1. How do I set up mobile device authentication?

Your organisation’s System Administrator will need to enable your mobile device in the desktop version of HSBCnet:

  1. Open User and Account Management > User Management.
  2. Locate the user profile and select ‘View user details’.
  3. In the ‘Profile’ page, select ‘Edit user profile’.
  4. In the ‘Mobile device’ dropdown list on the ‘User details’ page, select ‘Yes’.

 

If your profile is set up with dual authorisation, another System Administrator will need to approve the change.

Once your System Administrator has granted you access, you can activate your mobile device in the HSBCnet Mobile app. If you don’t have the app on your device, you can download it from the Apple App Store or Google PlayTM.

To activate your mobile device:

  1. Log on to the HSBCnet Mobile app with your Security Device.
  2. Go to the menu and select ‘Settings’.
  3. Switch on the ‘Mobile authentication’ option and follow the on-screen prompts to set up your device and PIN.

2. How do I use my mobile device to access HSBCnet?

You can now use your mobile device to log on and access HSBCnet services, instead of using your Security Device. You’ll be presented with two options to log on to HSBCnet with your mobile device:

  • Receive a notification – the quickest way to verify yourself is to send a notification to your mobile device via the HSBCnet app
  • Generate a security code - using the HSBCnet Mobile app, you can obtain a one-time security code to enter in your browser.

3. Do I still require my Security Device?

You’re still required to have a Security Device in order to maintain your HSBCnet profile; it cannot be removed without affecting your ability to fully access HSBCnet.

Whether you log on using your Security Device or mobile device, you may still be required to use your Security Device for some functions in HSBCnet that don’t currently support mobile device authentication.

4. Which device can I use?

The following table outlines which device you can use for specific HSBCnet functions:

Mobile device (optional)

Security Device (may be required)

Log on to HSBCnet and HSBCnet Mobile*

Creating payments to new beneficiaries

Access HSBCnet and HSBCnet Mobile* services

 

Creating payments

 

Submit a File through File Upload service

 

* Biometric authentication is available in select locations.

 

App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.

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