30 January 2020

HSBCnet Message Centre

Fast and secure communication with HSBC for payments and service requests.

Contact us

Request a callback

Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

  1. Current: Step 1 of 2 01
  2. 02 Step 02

Reason for contacting us

Enter a topic
Enter a topic

Contact details

Please enter your name
Please enter your telephone number

When may we call you?

Preferred time of day

We will call you within the next 3 business days

Back

Request a call-back - Your business interests (optional)

Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

  1. 01 Completed Step 01
  2. 02 Current Step 02

Business size (optional)

Your business turnover

Your industry sector (optional)

Your market interest (optional)

Which international markets interest you?

Add your business interests

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

Business size

Your business turnover

Your industry sector

Your market interest

Which international markets interest you?

Request a callback

  • Sorry

We’ve encountered a problem

We couldn’t send your message. Please try again, return later or call us on

Request a callback

  • Thank you

We’ll be in touch

A Relationship Manager from HSBC UAE will give you a call within three business days.

Your interests

  • Business name:
  • Turnover:
  • Sector:
  • Location:
  • International markets:

Add your business interests

We won’t sell your data or misuse it. Read how we handle your details in our cookie policy.

Did you know the HSBCnet Message Centre allows you to send and receive online secure instructions to / from HSBC?

This can save you time on routine maintenance and payment enquiries all without the need to pick up the phone.

You can:

  • Add new accounts to your HSBCnet portfolio*
  • Amend services of your account in HSBCnet portfolio
  • Remove accounts from your HSBCnet portfolio
  • Cancel or recall payments**
  • Investigate transactions**
  • Make a payment amendment (UAE only)**
  • Update your business contact information

*for adding new suffix only

**only applicable for outgoing wire payments

Benefits of Message Center:

  • Save time. The required fields will be pre-populated in the electronic request form, letting you easily submit frequently created service requests.
  • Provide a safe and secure communication method. HSBCnet's highly secure TLS encrypted connection ensures your requests automatically route to the correct HSBC Customer Service Center for quick action.
  • Email alerts. An alert will be sent to you when you receive an update on any case you raise through Message Centre giving you the freedom not to have to check for responses.
  • Peace of mind. On-line activity log allows you to track cases raised and user actions.

Please ensure that account service instructions are initiated or autorised by the account's authorised signatory in your company organisation.

System Administrators can grant permission to any User requiring access to the Message Center relevant message types.

After receiving your request, HSBC will take the necessary actions to complete it and provide timely updates on progress. This can also be tracked online in HSBCnet.

Should you need any further guidance on how to use Message Centre there are guides and videos in NetPlus once you have logged in to HSBCnet.

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You are leaving the HSBC Commercial Banking website.

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.