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Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

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Which international markets interest you?

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A Relationship Manager from HSBC UAE will give you a call within three business days.

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General enquiries

Address

HSBC Bank Middle East Limited
PO Box 66
Dubai
UAE

Contact Links

Contact Links

1. For 24-Hour Automated Phone Banking Service, please call 600 54 0004 (within UAE) or +971 600 54 0004 (outside UAE) with your Phone Banking ID and PIN

2. For operational requests and enquiries (including account maintenance, payments, HSBCnet, and trade transactions), please contact the HSBC Corporate Services team on +971 600 56 7003 or email corporateservices.uae@hsbc.com. The team is operational from 8am to 5pm Sunday to Thursday (except for the Trade team, which is available from 8am to 4:30pm Saturday to Thursday)

3. For any other enquiries, you may contact your Relationship Manager. Alternatively, you can visit one of our HSBC UAE branches for further assistance

4. For Credit Card related enquiries, please contact our Corporate Card Helpdesk on 800 4407 (+971 4 366 9001 from outside the UAE), option 3, which is operational for 24 hours, Saturdays to Fridays

5. For any Trade and Guarantees related enquiries, you may contact our Trade Service Help Desk on 800 HSBC TRADE (800 4722 87233) which is operational from 8:00am to 4:30pm from Saturdays to Thursdays. Alternatively you can email hsbctcc@hsbc.com

6. For any other enquiries, you may contact your Relationship Manager or Client Management team. Alternatively, you can visit one of our HSBC UAE branches for further assistance

Send us your compliments, suggestions or complaints

Your comments matter to us

At HSBC, your opinions matter. Should you have any compliments, suggestions or complaints about the service you have received, please use one of the following channels. HSBC Bank Middle East Limited has a complaint/feedback handling process in place, details of which are provided below.

Call us or visit the nearest HSBC branch:

For Payments, HSBCnet and Corporate Debit/Credit Card support – 800 4407
For Trade 800 HSBC TRADE (800 4722 81233)

In case we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.

Write to us:

Click here to send us your compliments, suggestions or complaints

You will receive a notification acknowledging your complaint / feedback and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.

Escalation of a complaint

If you are not satisfied with the response you have received by lodging your complaint / feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team by emailing uaecmb.customerexperience@hsbc.com.

A Customer Experience representative will contact you within two working days following receipt of your correspondence.

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