Contact us

Contact us

Call us on:

Request a callback

Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

  • 01
  • 02

Reason for contacting us

Enter a topic
Enter a topic

Contact details

Please enter your name
Please enter your telephone number

When may we call you?

Preferred time of day

We will call you within the next 3 business days

Back

Request a call-back - Your business interests (optional)

Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

  • 01
  • 02

Business size (optional)

Your business turnover

Your industry sector (optional)

Your market interest (optional)

Which international markets interest you?

Add your business interests

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

Business size

Your business turnover

Your industry sector

Your market interest

Which international markets interest you?

Request a callback

  • Sorry

We’ve encountered a problem

We couldn’t send your message. Please try again, return later or call us on

Request a callback

  • Thank you

We’ll be in touch

A Relationship Manager from HSBC UAE will give you a call within three business days.

Your interests

  • Business name:
  • Turnover:
  • Sector:
  • Location:
  • International markets:

Add your business interests

We won’t sell your data or misuse it. Read how we handle your details in our cookie policy.

General enquiries

Address

HSBC Bank Middle East Limited
PO Box 66
Dubai
UAE

Contact Links

Contact Links

1. For 24-Hour Automated Phone Banking Service, please call 600 54 0004 (within UAE) or +971 600 54 0004 (outside UAE) with your Phone Banking ID and PIN

2. For operational requests and enquiries (including account maintenance, payments, HSBCnet, and trade transactions), please contact the HSBC Corporate Services team on +971 600 56 7003 or email corporateservices.uae@hsbc.com. The team is operational from 8am to 5pm Sunday to Thursday (except for the Trade team, which is available from 8am to 4:30pm Saturday to Thursday)

3. For any other enquiries, you may contact your Relationship Manager. Alternatively, you can visit one of our HSBC UAE branches for further assistance

4. For Credit Card related enquiries, please contact our Corporate Card Helpdesk on 800 4407 (+971 4 366 9001 from outside the UAE), option 3, which is operational for 24 hours, Saturdays to Fridays

5. For any Trade and Guarantees related enquiries, you may contact our Trade Service Help Desk on 800 HSBC TRADE (800 4722 87233) which is operational from 8:00am to 4:30pm from Saturdays to Thursdays. Alternatively you can email hsbctcc@hsbc.com

Send us your compliments, suggestions or complaints

Your comments matter to us

At HSBC, your opinions matter. Should you have any compliments, suggestions or complaints about the service you have received, please use one of the following channels. HSBC Bank Middle East Limited has a complaint/feedback handling process in place, details of which are provided below.

Call us or visit the nearest HSBC branch:

For Payments, HSBCnet and Corporate Debit/Credit Card support – 800 4407
For Trade 800 HSBC TRADE (800 4722 81233)

In case we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.

Write to us:

Click here to send us your compliments, suggestions or complaints

You will receive a notification acknowledging your complaint / feedback and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.

Our complaints process

What happens when you first complain?

We will always try to resolve your concerns there and then. If this is not possible, we will fully investigate all the issues you have raised and aim to resolve them as quickly as we can, by speaking with you or writing to you. Sometimes it may take a little longer to resolve matters – if this is the case, we will keep you updated on our progress throughout.

What can you do if you're not satisfied with the response to your complaint?

If you are not satisfied with the response you have received by lodging your complaint / feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team by emailing uaecmb.customerexperience@hsbc.com.

A Customer Experience representative will contact you within two working days following receipt of your correspondence.

Customer not satisfied with the Bank's Response

In the event you are not satisfied with our final response or 15 working days have passed since you first raised your complaint you have the right to refer your complaint to the Central Bank of UAE at the following email address: complaint@cbuae.gov.ae using any of the following channels.

Register a complaint:

In cases where the effort to reach settlement with the concerned institution is exhausted or the subject matter is pending for more than 15 working days with bank, whichever is earlier, the consumer then can submit a detailed complaint through the available channels of the Consumer Protection of the CBUAE, preferably online in our website.

Reply to the complaint:

  • Toll free: 80022823
  • Visit any of the CBUAE branches
  • Formal letter as per Customer Request

Central Bank Branches:

Abu Dhabi King Abdulla Bin Abdulaziz Al Saud Street – Al Bateen Area
Dubai Al Gubaibah Street – Al Gubaibah Area
Al Sharjah King Abdulaziz Street – Abu Shgarag Area
Ras Al Khaimah Al Muntaser Street – Al Nakheel Area
Al Fujairah Hamad Bin Abdulla Street – Mraisheed Area
Al Ain Ali Bin Abi Taleb Street – Oud Altuba Area

You are leaving the HSBC Commercial Banking website.

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.

You are leaving the HSBC CMB website.

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.